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2017/12 朝邦對話訊息 對話、聆聽、 同理心 創造有品質的連結與合作 / May 2018 be filled with deeper connection through dialogue, listening and empathy

對話、聆聽、 同理心 創造有品質的連結與合作

朝邦對話新訊息 2017 年 12 月份


非暴力溝通法(NVC)是美國心理學博士盧森堡(Marshall Rosenberg)所創, NVC的四個步驟觀察、感受、需要、請求, 取代我們常用的抱怨跟互相指責, 找到共同的需求並滿足它。NVC跟所有促進溝通的方法一樣, 是想滿足人類最基本的心理需求: 被愛、被尊重、 被認同。非暴力的用意是降低溝通中的暴力。
身為盧森堡的大弟子, 拉薩特原來的職業是以語言暴力脅迫說服別人的民事律師, 現在卻成為教導人們同理跟聆聽的溝通講師,他是如何讓對話轉彎,從互相指責轉換到創造連結,更進而促進職場上的團隊合作?
我們也以此文祝福大家2018以對話、聆聽、 同理心 創造有品質的連結!
 
 
非暴力溝通在職場的運用-後記 拉薩特撰文
在過去十五年來,我一直都在舉辦為一般大眾設計的工作坊。這些工作坊以過去數十年在心理學與腦部進行的最新研究和羅森堡博士發展出的洞察為基礎,也就是他所稱之為「非暴力溝通 (NVC)」。在這段期間,我更是與John Kinyon合作發展出11組為衝突導航的心智圖,以及運用這些圖像所需要的9大技巧(請見www.MeditaeYourLife.com)。
 
近年,我注意到企業界採用羅森堡博士的理念是有必要的,因為,在這個時代,企業與組織背負著推動變革的責任。企業體如何組織、管理理念的最新趨勢,不僅會影響組織的成員,也深深牽動他們的家庭與周遭社群。
 
最近到訪台灣、中國、南韓的經驗也證實這個想法。行程中,在台北投入三天由朝邦文教基金會主辦的《非暴力溝通在職場的應用》工作坊,參與者涵蓋企業、非營利事業的執行長、人資部主管、學校諮商人員、教練、團隊引導者等在企業或組織環境中工作的人士。這個工作坊完成之後,我在廣州的東風日產汽車 (Dongfeng Nissan)製造部進行為期三天的工作坊,引導團隊效能的培訓。在此企業,培訓中心人員過去兩年來積極舉辦非暴力溝通的培訓課程,至今已有多達一千位學員受訓。很高興聽到許多參與者的分享,因為參與工作坊,讓他們能夠從理論性的理解提升到實際的操作面,將NVC整合到日常的互動中。以東風日產為例,讓我深覺羅森堡博士的洞察,應該可以在主流企業界廣為接受。
 
另一個顯示企業願意接受NVC的徵兆,就是微軟執行長納德拉(Satya Nadella)將更多同理心注入微軟文化的倡議。接任執行長之後,他提出的這項倡議的第一步,就是要求公司主管們閱讀羅森堡博士的著作《Nonviolent Communication非暴力語言》。他希望落實「在這險惡的企業世界裡經常忽略的軟實力」的企圖心,被視為他上任後三年半至今,微軟市場價值增加2500億美元的主因之一(請見 Fast Company 2017年9月18日報導《Satya Nadella Rewrites Microsoft’s Code》一文)。
 
我認為合作能夠使團隊更有效運用團隊成員的知識與技巧。自我連結、與他人的連結是合作的基石。團隊的成員必須先連結到自我,才能與他人有所連結。這樣的連結帶來彼此的互信,也從這樣的互信下,滋養出更多、更蓬勃的合作。產生連結的最有效作法,就是先與自己同理,激發出自我的連結,同理他人,激發出與他人的連結。非暴力語言NVC提供一個可以學習的系統,教育大家如何同理。
 
最近的數據顯示合作的活動在企業文化中已經越漸活絡,而且當合作成功,企業的營收與員工的滿意度和留任率也會隨之增長。更值得注意的是,合作會激發出集體的智慧,是遠遠超過各自智慧的總和,因此產生品質更好的決策,也減少資源的浪費,未來的創新團隊就倚賴合作的技巧,才能更成功。我在我的一份白皮書中詳細討論到這項主題,請參考:《白皮書:產生高效能團隊的因素是什麼?學習成功合作的關鍵技巧》。
 
總結,我想要鼓勵大家和您的NVC訓練人員一起合作,藉著強調能夠發展出更有效能的團隊,在各種組織推廣非暴力語言,包括宗教組織、社區、企業、政府、軍方、教育體系的組織。
 
 
作者簡介:
Ike Lasater, J.D., MCP 是調解員與培訓師,熱衷於對個人與組織進行培訓,傳授促成個人與組織成功合作的各項技巧。Lasater之前是一位民事審判律師,在加州聯邦法院和州法院處理性質複雜、涉及多方利益衝突的商業和環境案件長達20多年。經過與非暴力溝通創始人、心理學家Marshall B. Rosenberg博士長達10年的深度培訓,Lasater漸漸發現衝突可以轉化為建立人際連結的機會,於是將焦點從法律轉移到培訓。他寫過的書有:《從衝突到親密:化高難度談話為和平解決方案》(2015),《選擇和睦:用新型溝通方式緩解壓力、創造紐帶、解決衝突》(2014),《言語在商務活動中的作用:職場有效溝通實用手冊》(2010),《話語的重量:練習非暴力溝通》(2009)。

May 2018 be filled with deeper connection through dialogue, listening and empathy

Dialogue Monthly Newsletter by CP Yen Foundation, December 2017
 

I have spent the last 15 years offering workshops to the general public. These workshops have been  based upon the psychological and brain science research of the last several decades, as well as the insights developed and articulated by Marshall Rosenberg, PhD, which he called “Nonviolent Communication (NVC).”  During this time my focus was to develop, with John Kinyon, eleven maps for navigating conflict, and the nine skills necessary to use these maps (see www.MediateYourLife.com).
 
 
More recently, I have realized how important it is to introduce the understandings articulated by Marshall Rosenberg into the business community. This is because, in our modern times, businesses and organizations are influential agents of worldwide change. How business organizes itself, and how the latest trends of management are adopted, impacts not only the employees of these organizations, but their families and where these families live.
 
 
My recent trip to Taiwan, PRC and South Korea confirmed this belief. As part of this trip, I spent three days facilitating a team effectiveness training in Taipei hosted by the CP Yen Foundation. The participants were professionals such as CEOs, HR managers, school counselors, coaches and group facilitators who work in corporate or organizational environments. They seemed eager and excited to learn how to enhance team effectiveness in their organizations. After the Taipei workshop,  I spent three days facilitating another team effectiveness training at the Dongfeng Nissan car manufacturing plant in Guangzhou where the leadership of the training center has, for the past two years, vigorously offered NVC trainings that have resulted in 1000 employees being trained. I was gratified to hear from several of the these participants that the workshop helped them advance from a theoretical understanding of NVC to a practical way to integrate NVC in their day-to-day interactions.
 
 
I take Dongfeng Nissan car manufacturing plant as a heartening sign that it the insights developed by Marshall Rosenberg are more becoming more readily accepted in the mainstream business world.
 
Another sign of this acceptance is Microsoft CEO Satya Nadella’s drive to incorporate more empathy in Microsoft’s culture.  As part of this initiative, one of Nadella’s first acts as CEO was to request that the company’s leaders read Rosenberg’s book, Nonviolent Communication. Nadella’s emphasis on “the kinds of soft skills that are often derided in the cutthroat world of corporate politics” is credited  in large part with a $250 billion increase in Microsoft’s market value in the 3 ½ years since he became CEO. (see “Satya Nadella Rewrites Microsoft’s Code,”Fast Company,09.18.17.)
 
 
My belief is that teams can more effectively use team members’ individual knowledge and skills through collaboration. Self-connection, and connection with others, is the foundation upon which collaboration is built. Team members need to be connected with themselves in order to be connected with others. Out of connection with others, we develop mutual trust. And out of mutual trust, collaboration grows and thrives. Often, the most effective strategy for connection is empathizing with yourself  in order to create self-connection, and empathizing with another person in order to connect with them. NVC can contribute by offering a learnable system that teaches how to empathize.
 
 
Recent data shows that collaborative activities are increasingly at the core of modern business life, and that both business profitability, and employee satisfaction and retention, increase when teams collaborate more successfully. What’s more, a team that collaborates well leads to a collective intelligence that is more than the sum of the parts, and thus generates higher quality decisions and wastes less time and resources. The innovative team of the future is one where the skills of collaboration are vital to its success.
 
 
I have written about this at greater length at the following link: White Paper: What Makes An Effective Team? Learning the Necessary Skills for Successful Collaboration
 
 
In conclusion, I encourage you to collaborate with your NVC trainers to introduce NVC in organizations of all kinds, including religious, community, business, governmental, military and educational, by emphasizing this idea of developing more effective teams.

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