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九月份電子報: 大山大海的回響~ 2016年第19屆亞洲引導者年會後記 / Echoes from Mountain and Sea: Reflections from the 2016 IAF-Asia Conference

大山大海的回響~2016年第19屆亞洲引導者年會後記

2016年第19屆亞洲引導者年會在9月4四日圓滿結束。花蓮的獨特性以及年會的主題:「從大山到大海:看見系統性的變革與引導角色的轉變」吸引了來自17個國家244位參加者。年會前後為期五天,一共有41場工作坊,43位發表人,有四位IAF理事會成員出席,包括主席與副主席。這是台灣第二次主辦這個每年一次推廣與精進引導專業的國際年會。我們在2015/8/23亞洲年會上正式宣布2016年會在台灣花蓮,第一次工作會議是在 2015/11/18舉行。核心團隊成員六位,志工共有 18位, 7位來自六個國家的教育課程線上評審委員。2016 IAF亞洲年會是一個充滿著好玩、有趣和學習機會的年度盛會,由於參與者的文化多元性,帶來了各種引導的技巧分享,因此深深地連結著彼此。http://www.iaf-taiwan.org/ch/index.html

IAF的主席談到「引導的核心就是我們有共同的理念:相信組織、社群、社會以及世界所面臨的複雜挑戰,可以透過對話、 信任、了解以及有用的團隊流程得以解決或改善。」

究竟引導是一門什麼樣的專業呢? 流程引導師提供什麼服務? 我們借助四個提問來介紹「引導。1)什麼是引導?2) 什麼時候需要引導? 3) 為什麼需要引導? 4) 如何引導? (節錄於 Four Ways to Introduce Yourself and Your Work as a Facilitator by B...)

 

1. 什麼是引導?

引導是一種帶領以及溝通的形式,目的在引發團隊最大的創意、投入度以及對任務的承諾。當一個團隊開會時,引導師規劃合宜的會議架構、帶領團隊會議流程、協助團隊透過討論、對話達到結論與目標。簡單的說引導師就是「讓事情簡單化」,引導師會透過提供團隊適宜的環境,謹慎地規劃活動,帶領團隊在有限的時間內達到他們無法自行完成的目標。

2. 什麼時候需要引導?

當一個團隊需要找出需求並且產生滿足需求的計畫,如: 組織策略規劃(願景-現況-挑戰-行動對話)或提升組織效能效益的任何相關議題(如何增強溝通與協作)等。 複雜議題須有多元觀點的包容性方案(如: 政策白皮書、永續社會、設計未來城市等)。我們也可以透過引導師的角色更了解什麼時候需要引導。引導師的角色是協助團隊在討論的過程維持在主題上、確保浮現且驗證團隊思考的假設、協助團隊有效的溝通、釐清目標、決定下一步的行動規劃以及評估項目、對團隊的效率有貢獻。

3. 為什麼需要引導?

組織引用引導的好處是什麼? 引導可以協助團隊克服一起工作固有的困難; 協助他們更合作。引導師所帶來的技巧會為團隊增加綜效、 獲得支持以及認同、 利用差異與多元的特質、化解衝突與摩擦。 其他的益處還包括: 激勵大家支持共同的決定、 產出比個人努力更好的結果、更多的參與、為組織培養領導人才、增強團隊/組織的彈性、加速決策時間且得到更多人的認同、鼓勵大家從團隊/組織的角度思考與行動、 減少”不關我事”、”告訴我怎麼做就好了”的心態。

4. 如何引導?

雖然引導師有個人風格,也有基本的通性,如: 泰然與中立的態度、流程的守護者、對參與者深度的尊重、有探詢的勇氣、全然與團隊同在。國際引導者協會對於引導師的核心能力的認證為:

  1. 創造合作的客戶關係  
  2. 規劃合宜的團隊引導流程
  3. 創造並且維繫參與式的環境
  4. 帶領團隊達成適當及有用的結果
  5. 建立並維持專業知識
  6. 展現正面的專業態度

在年會期間,看著花蓮的山脈山谷和大海,我們看到不同的路徑、不同的信仰以及不同的禮物,這些多樣性,就好像我們每個人帶著不同的意向、不同的信念、不同的禮物。生存在這個時代,我們需要相互支持建立強大的社區和網絡往前進,藉此我們值得慶祝我們的多元性和獨特性。引導專業者心存希望,深信身為人類系統的我們,可以集結眾人智慧,用有效的行動引領變革。

Echoes from Mountain and Sea:
Reflections from the 2016 IAF-Asia Conference

The 19th International Association of Facilitators (IAF) conference reached a successful conclusion on Sept 4th. The uniqueness of Hualien and the Conference theme: “From Mountain to Sea: Perceiving Systemic Change and the Transformative Role of Facilitation” attracted 244 participants from 17 countries.  The five day conference was packed with 41 diverse sessions and 43 dedicated presenters; supported by the presence of 4 IAF board members (including Chair and Vice chair). This is the second time Taiwan hosted the IAF-Asia conference. The conference was engineered by volunteers: 6 core team members, 18 volunteers, 7 proposal reviewers of 6 countries. The 2016 IAF Asia Conference was a fun event jam-packed with learning opportunities, thanks to the cultural diversity of participants, the variety of facilitation skills they bring to the table to share, and the deep connections they form with each other.

IAF president Noel Tan said “At the heart of facilitation is a deep shared belief that the complex challenges that confront organisations, communities, societies and indeed our world can be solved through dialogue, trust, understanding, and created with good group process.”

So what is facilitation? What does a process facilitator provide? We will use 4 questions to introduce the What, the When, the Why and the How of facilitation (excerpted from Four Ways to Introduce Yourself and Your Work as a Facilitator by Barbara Mackay)

1. The "What" of Facilitation

Fran Rees in The Facilitator Excellence Handbook describes facilitation as “any meeting of a group of people at which a facilitator structures and manages group process to help the group meet its goal.” She adds, “It is a form of leading and communicating with the intent of achieving maximum creativity, involvement, and commitment to the task at hand.”

2. The "When" of Facilitation

When the group needs to access their needs and create plans to address the needs, such as strategic planning (dialogue on vision-current situation-challenge and action), issues to increase organization effectiveness and efficiency or muti-stake holder conversations on complicated issues (policy making ,sustainable city, etc). The role of facilitator can ensure that assumptions are surfaced and tested; help the group communicate effectively; help to achieve productive communication; help to clarify goals; help to decide on next steps; help to plan and evaluate projects; and contribute to organizational effectiveness

3. The "Why" of Facilitation

Facilitation can help overcome some of the inherent difficulties of working with groups. It will help people cooperate together. The skills that the facilitator brings will capitalize on the synergy of the group and gain support and buy-in for important efforts. It will capitalize on differences and diversity and work through factions and conflicts. Other benefits include: motivation to support the decisions made, better results than individual efforts, maximum participation, develops leaders in the organization, increases flexibility of teams and organizations, speeds up decision making that has maximum buy-in, encourages people to think and act for the overall good of the team and organization, and reduces attitudes such as, “it’s not my job” or “just tell me what to do”.

4. The "How" of Facilitation

Although each one of us has a particular gift and stance as a facilitator, there are essential and generic styles that facilitators bring to the situation, such as     

equanimity and neutrality, stewardship for the group process, profound respect for the participants, courage to inquire, stay present with the group. The following are IAF Core Competencies for the Certification.

  1. Create collaborative client relationships
  2. Plan appropriate group processes
  3. Create and sustain a participatory environment
  4. Guide group to appropriate and useful outcomes
  5. Build and maintain professional knowledge
  6. Model positive professional attitude

During the conference, looking at the mountains the valleys and the sea, we found different approaches, different beliefs and different gifts. To survive in these times, we need support from each other to build strong communities and networks as we move forward. At the same time, we celebrate our diversity and our unity. This gives hope to facilitation practitioners that we can perceive the parts of the human systems we are in where we can leverage and effect actions that might lead to transformation.

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